Welcome to GOALS - Go Out and Live

Information for Young People

Who are we and what do we do?

Platform is a service which works directly with young people and their families who are having trouble with any form of drug and alcohol issues.

We work with young people up to the age of 18 years of age. You may get referred in many different ways, including by your school, social worker, YOS worker or a concerned family member you can also refer yourself and or a friend or relative.

What happens next?

Once we have your referral a member of the team will contact you within 5 days to come and meet you. This will be your keyworker, someone who will see you once per week at a time and place that suits you.

How long will I work with someone?

You will been seen weekly for as long as you need to, this maybe 6 weeks upwards. You will help to decide when you no longer need to work with Platform.

What sort of things will I do?

There is some paper work to complete, but most of the sessions involve you meeting with your key worker in private to discuss things surrounding your drug and or alcohol use.

You have a choice of things you can do in your sessions, including:

Who will know I am working with Platform?

Your sessions with the key worker will be confidential and you do not need to tell anyone you work with Platform. However, we do encourage you to speak to your family because coming for help is a very positive step.

Note for parents

If you are worried about your son or daughter and you don’t think they will want to speak to someone from Platform we can still come and see you. We provide family interventions and help and advice to parents who are struggling with issues around drug and alcohol use.

Rights and responsibilities

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When you work with Platform you have some Rights and Responsibilities described below:

Your Rights

Your responsibilities

Further Info

Should you be worried about a young person and their safety this can be reported directly to the project using our contact information.

You can also contact the local safe guarding team by telephone – 01642 726004.

Should you be unhappy about any service you receive from Platform you have a right to complain? A complaints card should be given along with this leaflet. We also welcome compliments and if you feel we have helped your family in any way – please let us know.

If you are unhappy with the response we provide, you may take your complaint to the Care Quality Commission, they can be contacted at:

CQC National Customer Services Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Contact Us For More Information